aM
alvin M

1 reviews | Active since Jul 2011

02 Jul 2015, 15:06

No delivery / poor service

Good day<br> <br> I app**** for a Telkom mobile account that includes a router, kindle, wifi extender and TV. I app**** through Bluetech not by choice because when i inquired on Telkom website I was contacted by Bluetech salesperson. I have since received my router and wifi extender. Its a month now and I haven't received my TV and kindle. I paid R3 000 deposit for this contract and I have paid R750 at the end of June and i haven't received my TV. Tried communicating with Bluetech to no avail. I have been communicating with Telkom twitter guys still nothing and no one is calling me when i will get my TV. At one point they accuse me of using someone's tv licence and i have since told them thats my spouse's and one can have 5 devices under one licence. Right i am getting frustrated when each day passes because i need what i am paying for otherwise will have to cancel this contract and give me my deposit. If Telkom doesn't respond to this complaint let be known i not going to stop until i get to the bottom of this poor service. I wonder why Telkom subcontracts to Bluetech

0
Replies (1)
Telkom
Telkom's reply02 Jul 2015, 16:42
Official
Hello tafi,

Thank you for making contact with us.

We have escalated you query to our Sales team to confirm your delivery.
Your reference number is SM113097.

We apologise for any inconvenience caused.

Regards
Frank Mkwa****
Social Media Team