No Delivery or Tracking Number of LTE modem

After spending an absurd amount of time on the phone to complete the process of signing up for the LTE deal (including holding on the phone to speak to an operator) I was promised that my modem would be delivered within 5 - 7 working days of completion of the call. (completion of the call was done on 6 November 2015) I was also promised to receive a tracking number for the modem. I have not received the modem within the agree time period nor has a tracking number been provided. What is more infuriating is that i have been charged the full R500 for a service that has not bee provided to me. When i called the helpline on multiple occasions no representative can help me with any tracking number or status update. If money has been charged i expect the service to take place as agreed as per my verbal agreement with your sales representative. Please provide service immediately.