no delivery or activation of account

On the 3rd of July I upgraded my data bundle offering at the Westwood telkom offices I was told that the activation would be immediate so I moved from the 10 gig 2meg line to a 50 gig 4 meg line . I was told to collect the router from pavilion and the mobile modem will be delivered to me shorthly but the activation would be immediate . It has been over a month and I am still waiting for the 50 gigs worth of data to be activated.my business is suffering the loss of communication due to the lack of service