No delivery on order

Hello Telkom <br> <br> Once again I'm writing to you about bad service. I thought when I called you and gave my needs that this time they would go smoothly but as you will see below I've been let down again. <br> <br> Last Thursday the 18th after 5 in the afternoon I phoned 10210 to get through after 15 min later to Tumi so I can get a landline at my new residential address. After our 30 min conversation I was given an order number <br> *** for my residence. As you know I need this to get an adsl line. All I want from you is a landline voice to get this at my choosing. I was told the order would take 7 days. <br> <br> I phone today to find out there is no record of my order or ID number. Therefore the Airtime I used to call and make this order has gone to waste. That isn't even relevant. I expected once I had placed the order that it was there just to find out that it's not has now set me back. <br> <br> Please contact me urgently so this can be sorted. <br> <br> Sheldon <br> ***