No delivery on new Telkom line

This is my second complaint about Telkom<br> <br> All I want is a new Telkom line. I went in on Saturday and they said everything was sorted and that I would receive an sms to say when a technician would come and install the line, this would apparently happen within 7 working days. Its now Wednesday and I still haven't received an sms never mind anything else. <br> <br> I'm so fed-up with Telkom. Its really not so hard to process y information and deliver the service- pathetic!!