No delivery on device ordered over a month ago

I placed an order online for a Huawei P8 Lite with a Talkband B2, on the 17th of October waited till the 23rd October but had received no feedback. I called the call centre and waited over 2 hours for a representative to give me feedback on my device, they told me there was no trace of the order and that I should redo the order with her on the phone, I did this waited 2 weeks only to call again and find out there was no trace of my order again. I redid the order and still have not received feedback. The special is now gone and due to TELKOM'S uselessness I have not received the deal nor have I received my devices. I wasted valuable time in calling the call centre. I am extremely disappointed by this pathetic service. I do not want to deal with a company that has no care at all for clients.