no delivery on a new deal

I upgraded my fixed line internet service on 4 January. The uncapped contract included a router and lit box which were supposed to be delivered 7 - 14 workdays later. After 3 weeks I called them. They advised me to go to a telkom shop which I told them was difficult since the nearest shop is 100 km away. I managed to go to Kimberley, stood almost 2 hours in a queue and had to leave before I reached the front, in order to be in time for another appointment.

After numerous calls I was promised that it will be delivered, Shortly thereafter I got a sms telling me to pay R77.70 in order for them to process with my service installation. Why must I pay for something that was included in the deal?

Again I got a lift to Bloemfontein where I visited the telkom shop in College Square. After standing in a queue for ages, the consultant said sorry, you did not upgrade with us, you must call the call centre. So it was back to calling, waiting 45 minutes for an agent to become available, state your problem, another promise of e-mails being sent and there won't be any charges. Guess what. 2 days later, the same demand for R77.70. Called them again. Now it is solved, they promise. Delivery is scheduled for this week or next week. Well that time is up now and still no delivery and a 4 gbs line with only 2 gbs speed. I even took my problem to their facebook page without any result. I am sorry, but this type of service from a company which I have supported for over 30 years, is not acceptable.