No Delivery Of Uncapped LTE

We app**** for the R599 pm Uncapped LTE deal on 14 December 2015, according to the website someone will then call you to complete the application. This has not happened yet and I have tried calling them, emailing them and even chatting to an agent on their website. The only response I get is that it is being escalated to the sales department and then you never hear anything from them again. There is no way to track you application and the reference number that you get does not seem to mean anything. Taking more than two months to finalize an application is just simply very poor service.