No delivery of service, lies about it

I app**** for a new fixed line installation on 2 March 2016. An appointment was scheduled on 18 March, but the line was not activated because of some fault. A subsequent appointment was made for 13 April (note that it is almost six weeks after the application). I got a call on the 13th of April from the technician asking whether I was home. I rep**** that my wife was at home and they can continue with the installation. Two guys pith up, test the line and leave, with an instrument still connected to the line. An hour later they came back the fetch their instrument. They tell my wife that something is missing but they will come back the next day (14 April) and finish the line activation. The afternoon of the 15th, I phoned the Telkom call centre to find out what's going on. They tell me it has been noted on the system that they couldn't get hold of me on the 13th and another appointment will be made.<br> <br> This is a blatant lie to postpone my line installation, probably hoping that somebody else would be assigned to do the work later. This is totally unacceptable behaviour and I demand an explanation. Scheduling a new appointment will take 2 to 4 weeks according to Telkom.