No Delivery of Service & Breach of Contract

We have had telkom fibre for 2 years now. I pay for a 40mbps line but for the last 3 weeks I have been having issues with no internet or VERY slow speeds (3mbps). I have contacted Telkom close to 10 times in the space of 3 weeks and have received multiple fault reference numbers and numerous promises from the call center staff that a technician WILL be in contact with me within the next 48 hours. Three weeks later and STILL no one has contacted me and still I am not receiving the service that I pay for.

This is a blatant breach of contract by telkom as they are not providing the service that is agreed in the contract between themselves and me. Furthermore, when I posed the question to the staff member "You are providing me with 10% of what you are supposed to, correct?" "Yes Sir, you are correct" "Alright then, what will happen if I pay you 10% of what I am supposed to?" "Sir, your account will be suspended"... Tell me then, how is this fair? How can you at telkom not provide me with the service of which I am paying for on time and in full every single month, but you deem it okay to ***** your customers over?

If this matter is not resolved by 8/12/2017, I will be contacting the Ombudsman and I will seek legal advice to explore my options to get my monies back for the previous 24 months due to breach of contract by telkom.

SORT THIS OUT!!!!