No Delivery of Phone and Sim

Good day,<br> <br> I took out an unlimited contract, firstly I had to wait for weeks for the phone to be delivered whilst I was promised a turnaround time of 48hrs. During the period no one bothered to call to inform me of the delay, I had to call everyday as I was promised to be called back but no one returns the call.<br> <br> I eventually received the phone on the 20th November with a simcard that is faulty, I was promised that a new simcard will be delivered to me. I'm still waiting for the simcard to be delivered. When I called Westgate branch I spoke to Bonginkosi who promised to call me back but he didn't. I have been calling the branch almost everyday and still I'm being promised to be called back but no one does.<br> <br> What kind of service is this? Do you really value your customers? Call back means you will call back the customer and not the customer having to call back and be promised to be called back knowingly that you wouldn't.<br> <br> To date I haven't received the simcard.<br> <br> Can someone please attend to my query before I cancel this contract, my billing date is fast approaching and I dare you to debit my account for services you have failed to render.<br>