No delivery of phone!

I ordered a Samsung J5 on 31 March 2016 from the online service that Telkom offers. 2 Days later my bank account was debited with the required monthly contract fee. I was told I would have delivery of my phone within 3 to 5 days! It is now 19 April and I STILL don't have a phone. I have been trying to call to find out about the status of my order. I call 10213 but when I do this I stay on hold for over an hour! On the few occasions that I have got through, I was told I would have my phone the next day!! Agents have promised me to escalate my query via my complaints on Facebook and still NOTHING!!!! Bottom line is I still don't have the phone but TELKOM has my money! This is totally unacceptable and disgusting customer service! Great start for a new customer! NOT!!!