No delivery of paid for product

Hi, I ordered a contract phone, and was debited three days ago. Still no confirmation of delivery, nor have I heard from the couriers, I was warned not to go with Telkom, but decided to take a chance and it seems that I made a mistake. I am paying for a device and contract that I have no idea when I'll be getting. Call me on ********** 292 with a date of delivery please, You have my money, now I need you to deliver the product.