No delivery of order - money taken

Telkom took money out of my bank account for their 30G normal and 30G night owl wifi router deal on April 11 and they still have delivered the device.<br> <br> I have tried to call their sales and customer services team and waited for each department 30 minutes for someone to pick up the phone. I even tried their chat facility online which proved to be a sham because all they can do is escalate but not resolved the issue.<br> <br> When i finally got my call answered, the guy said my application has been approved but they have not even started processing it for delivery. When he went to speak to processing, no one was in the office apparently and they all went for lunch.<br> <br> I emailed the lady that helped me initially, Nqobile, asking her to call me back. All she says is that the deal is still being processed and no information on when the device will be delivered.<br> <br> If telkom cannot deliver in the next 24 hours, i would like my money back because it is theft to take money from my account and not deliver the goods.<br> <br> I will be urging all users online to apply for telkom devices because your service is a total sham. I WANT MY MONEY BACK OR THE DEVICE BY COB TOMORROW