No delivery of order for 6 months

I app**** for the Telkom smarthome Premium package in November 2014. I requested a call back from the website. A consultant called me back a few days later and confirmed my details etc telephonically. I requested a reference number and they assured me a reference would be sent via SMS during the course of the day and my order would be fulfilled within 7 - 14 days. I never received it and received no further feedback. In January 2015, my wife contacted Telkom again. A consultant called her back and she referred them to me. After a long discussion with the consultant, they apologised for the lack of service and told me that my order was stuck in a seperate process as I had an existing internet solution from WebAfrica. The consultant then said the simplest solution was to apply for a new service and cancel the old one rather than upgrading. He proceeded to do just that, and said that due to a backlog, I would receive my order in 14 days. I requested a reference number which he gave me. It has now been 21 days since the order was placed with no feedback from Telkom. I checked the order number online for feedback, and the website says the order number is unknown. No luck phoning either.