No delivery of order

Its been two weeks since i placed an order for the Samsung A7 with Telkom. I recieved confirmation on the 3rd of October and was informed that delivery would be 5 - working days however i have still not recieved anything yet i have paid for it! Tried calling Telkom for 3 days, all for over two hours, wasting my time and hard earned money. It seems that Telkom is not interested in keeping its clients...