AM
Anele M
1 reviews | Active since Oct 2014
18 May 2015, 10:58
No Delivery of Order
I ordered an ADSL line on 11 April 2015, the date today is 18 May 2015 and I still do not have the line. Telkom scheduled a technician to come install the line on 17 May between 07:00 and 16:00 but no one came and i did not receive any notification of a change in date. It has been over a month since I made the order and I can't seem to get any help from Telkom. I called the call centre today and I was on hold for 2 HOURS!!!! before I gave up. This is really unacceptable.
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Telkom's replyOfficial
18 May 2015, 17:34Hello Anele89,
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently attending to your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111488.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently attending to your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111488.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Telkom's reply18 May 2015, 17:34
Official
Hello Anele89,
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently attending to your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111488.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently attending to your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111488.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***