No Delivery of modem for ADSL, but being billed

This is the second complaint on Hello Peter on the same issue that I have been struggling with Telkom. Initially it was to get the ADSL line installed. Now the line is installed more than a week ago but I cannot get Telkom to deliver and install the modem in order for the ADSL line to actually work. Followed up on numerous occasions but no one seems to know what is going on. I also had to lodge a dispute regarding my bill already as the ADSL bundle, line rental, etc. is being charged without the line working due to non-delivery and installation of modem. When following up this morning again, I was informed that the technician was supposed to deliver the modem when the installation was done. The call centre assistant then cancelled the whole call and ordered a new modem to be delivered BUT I must wait another 7 days. Telkom has not even started to provide a proper service to me and already the matter is posted on Hello Peter due to lack of service. Telkom seriously need to get their house in order.