No Delivery of Equipment.

Since August 2020 i upgrade to a smart broad band on a 24 month contract, I was told I would receive a new sim card and a router. The line was upgraded and I using my own modem.

Every Time I call Telkom to enquire about my modem I am told the courier could not get hold of me and sent back to Telkom. I confirm my delivery address and the delivery is reprocessed to only go back to Telkom from the courier company. The latest now Telkom advised the courier still has the modem and courier company advised it is by Telkom. I have spoken to serval Telkom staff and from Courie IT and no one can help me.

I also got a email to say my modem is activated yet I have nothing.

Ref no: ***A