NO delivery of device after 3 weeks.

Dear Telkom,

I have app**** for a contract online on (Monday) September 24th. The application was approved on Tuesday 25th September and I was contacted to finalize all my details etc.

I was told that the device will be delivered to me in the next 5 - 8 working days. It's been 3 weeks and 2 days and I still haven't received the device.

Oh and in case you're wondering - yes you already deducted the money by the end of September, even when I don't have anything to show for he money you took. I try and phone everyday - after which I have to hold for 10 minutes to speak to an operator. The last two days no one is able to assist as the system is down.

Really Telkom a huge service provider like yourself with a system that's down for 2 days already? In the meantime - due to a lack of service my delivery address changed and I now have to worry if your "system" will be clever enough to know that I have updated my address when an operator was eventually able to help me.

Please can you get your systems running again so I can phone and hold the line for another 10 minutes and hopefully get it sorted.