No delivery of device

<p>i have sent my device to telkom in May for repairs, due to the fact that they qouted me high ive asked them to cancel the repair and return my device back. then i was told that for them to return my device i will have to pay R189.00, so i went on and deposited that amount to the bank. on the 31 May ive recieved a sms saying that my device has been despatched back to telkom store in Carnival mall and will be contacted by someone from the shop once it has arrived for me to collect it. since then none has happened. then i went to the shop on the 22 Jun to query same since it was long overdue, the guy who assisted me check for it on the system and said it shows that it was dispatched so he went and check it on their backroom and came back to tell me that he cant find it, then he sent an email and took my contact and promised to call me back with an update. again no update i then called telkom contact centre 28 June raised my query and the consultant she advised that she will send an email to the batch and she will personaly contact me back in 24 hours to find out if i have been assistant and i asked for reference number she confirmed that they dont have but she can give me her name Zandile Lekgwati (TDS helpdesk) till today i have not heard anything from telkom.</p>