No delivery of delivery

Ordered mobile device via online, a service consultant contacted me back and processed the application. On the 2nd day, a debit order of R469 went off my account and I was told that I would receive the device within 10 days.

Its now 13 days later, when I called the call centre, I get told that the courier company have the parcel but cant deliver because of incorrect address. I ask the consultant to confirm the address, and behold it is in fact the correct one.

I called the courier company and they tell me that my number is captured incorrectly, its a 11 digit number.

Can Telkom please advise what I need to do to have this issue resolved. Any help will be highly appreciated.