NO DELIVERY/ NO SERVICE BUT I AM PAYING

I have logged an order to move my line from Uitenhage to Johannesburg on the 7th of JANUARY 2015. I was told I will be called by an agent and my reference number A***. Since then I have logged as many as 4 complaints stating I have been waiting to be contacted. On Monday, the 26/01/2015 (after 19 days) I was given an order number *** and a technician would come. <br> He eventually came, but he told me that there is a problem with the underground cables he will come back on Wednesday. I took time off work yesterday 28/01/2015, he did not come and today 29/01/2015 I took time he still has not arrived.<br> I have been calling Telkom since the 7/01/2015 even yesterday and today I have been calling to no availability!<br> But I am expected to pay the full amount on the 31/01/2015. But I am receiving any service from telkom