No delivery - no information on my order

I was sold 2 contracts via telesales and advised that my order would be received within 7 days. I called all numbers of telkom to find out about my order only to find that my order can not be found on the Telkom system. With no order and no device delivery a debit order is scheduled for the end of March 2016.<br> <br> I have called 081180 - no information on my order<br> Sent an email with no response<br> Called Sales Direct - no information on my order<br> I have made 4 calls to 10213 waiting approximately 20 mins on each call with no answer. <br> <br> It is unacceptable to sell to the customer without providing sufficient after sales support or order tracking information.