No delivery, No communication

I order a router about a month ago from the online service that Telkom offers. I was made aware that they don't have stock of that router but will be getting an order of that in two weeks. Now I have been trying to call to find out about the status of my order but keep being bounced back and forth between the online chat service and the sales \customer care\" line. The online chat agents tell me to call 10213 but when i do this i stay on hold for over an hour, ultimately my call gets disconnected. 3 agents have promised me to escalate my query but nothing is happening. Bottom line i don't have the router i ordered as promised by Telkom"