No Delivery / Feedback

Hi,<br> <br> I am not usually a person that complains... but this kind of service is just not acceptable.<br> <br> I placed an order for a line/adsl installation about two months back, received the order number: *** and installation date which was originally scheduled for 22/04/2015.<br> <br> I took a day's leave that day so that the technician can have access to my premises.<br> <br> I received a sms on the morning of the 22nd to notify me that a technician has been dispatched, waiting at home the whole day, to my surprise the technician never came around and also no Telkom representative gave me a call to notify me of anything.<br> <br> Very upset, I phoned the next day and the Telkom employee which I ended up speaking to could not give me a clear reason why my arrangement was not met and that my new date was moved to 19/05/2015. <br> <br> I don't see the reason why I need to wait that long for this simple installation and besides, I don't know if I would be able to be around on that day due to my tough job circumstances...<br> <br> I have tried via online escalations, phone calls which ended up not being successful, not successful in terms of feedback... I am not receiving any feedback from Telkom.<br> <br> Please help.<br> <br> Regards,<br> Dirk