No Delivery and poor service!!!!!!

I ordered a new LTE router on contract from Telkom 2 weeks ago on-line. After confirming my banking details etc.. on the telephone telkom said it would take 5 working days to deliver. After 5 days i tried phoning and you have to hold for 30min plus to get hold of someone and then when you talk to someone they say the order was cancelled??!! then they find it and say they will transfer me and then they hang up the phone after holding on for 40 minutes at my expense.<br> <br> Its now been 2 weeks and can anyone tell me what is going on and where is the router, if you have any issues why you cant deliver then pick up the phone and notify me.<br>