No Delivery and or response

This is my 3rd complaint for Telkom in the past month. I app**** to the Telkom R599 LTE uncapped special. The first 2 complaints was because of no feedback or callbacks. It has been a uphill battle since the 2nd of December. I eventually got my order placed on the 22 of December where it was said that the device would be delivered within 5 to 7 working days. I also added a second device last week the 31st of December. Today I phone 10213 to find out what the current status of my first delivery is, and whether the second device has been processed. The first device has not even been sent out for delivery, and my second device could not be picked up on the system. I am just astonished by the extreme unprofessionalism, and bad service, and bad service is an understatement. I have waited longer than a month for the delivery on my 1st Device. Telkom has all my calls recorded. One person tells me one thing and the second person something else. How is a order placed on their system just missing, or is everything written on a piece of paper?