MV
Martin V
1 reviews | Active since Feb 2013
04 Apr 2016, 11:06
No delivery and no customer service
Upgraded my cellphone contract 2 weeks ago and delivery was suppose to be between 3 to 5 days. No delivery as yet and your call center are unable to assist me with a simple reference number so that I can at least see if anything is being delivered. They keep transferring me to your sales department where I hold the line for another 50 minutes and then the line gets dropped. Unreachable or unable to assist, do you even know the meaning of customer service?
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Telkom's replyOfficial
04 Apr 2016, 13:30Hello Ravenheart,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Telkom's reply04 Apr 2016, 13:30
Official
Hello Ravenheart,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team