No delivery and bad service

I went to Telkom to open an account for 2 lte sim cards with the month to moth option .Entering, the lady asked if she can help and i explained, she asked if i had 3 months salary which i did not but had 3 month bank statement, She refused to help me and told me that i am wasting my time, so i went back got 3 months bank statement, Whilst in the Telkom shop, A man complained that he is waiting in line for 3 hours and the employees keep skipping him and serving there friends, When he complained, they called the security and kicked him out the shop as if it was a night club. After at least 2 hours of waiting i eventually got served and was told that my 2 sims would be working in a week. This was on the 18 od December, I have been to the offices 3 times to ask why it is still not activated but each time you need to even greet the employees, one needs to wait in a line that makes it seem as if we are living in old Russia because of the over an hour wait to be helped.Xmas came and went, i am back at work and it is almost February with nothing. I tried to cancel but they say i mustwait in that never ending line for a few hours to do that. I shud hve never walked into that shop at all .