RN
Rishane N
1 reviews | Active since Mar 2018
16 Mar 2018, 12:39
No Delivery
I enquired on Telkom website about a mobile deal, the call centre agent phoned me and we did an telephonic application, i gave them my account number and my personal details, the order was confirmed and was supposed to get to me after 5 -7 working days , i still have not received by device yet, i need a phone urgently and i am thinking of cancelling this account immediately.
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Replies (2)
Telkom's replyOfficial
09 Apr 2018, 14:19Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply09 Apr 2018, 14:19
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
28 May 2018, 09:30Hi Rishane ,
Thank you for getting in touch with us, we apologise for the late response.
Please be assured that we have sent your query to the Online Team for further assistance, feedback will be provided to you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply28 May 2018, 09:30
Official
Hi Rishane ,
Thank you for getting in touch with us, we apologise for the late response.
Please be assured that we have sent your query to the Online Team for further assistance, feedback will be provided to you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,