Hellopeter
Share Your Experience

1 reviews | Active since Apr 2016

03 Dec 2017, 13:02

No delivery

I took up a contract to get the benefits of a lot box with telkom and they only sent the Adel router. On taking up the contract i on 2 occasions confirmed i want the lit box asap. Also already have adsl so didnt need an adsl router but they said ill get both as I'm signing up the contract. Only the adsl router came through... when i called to enquire they said the lit box was not ordered on their side and they were sorry... and now the lit box is out of stock on their side. Then... they said i had to go to the stores but the stores are also out of stock. So now??? I'm really not impressed

0
Replies (5)
Telkom
Telkom's reply13 Dec 2017, 08:15
Official

Hello jamila-ebrahim

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

's update20 Dec 2017, 17:50
Reviewer Update
What have you done about this??? My other line of ********** 143 account came to over 1000... telkom says I upgraded .. but I did Not!!!! After the endless issues of no service and no internet im stuck with a higher bill to top it off!!!! After believing that telkom was the best service provider im left feeling im definately wrong!!!
's update20 Dec 2017, 18:15
Reviewer Update
Did you go upgrade the number linked to my profile... the complaint was my sister's on a different number!!! Maybe you should call me out of courtesy to be put into perspective!!! I want my money back... and as for my sister's lit box... you should give that to them!
's update21 Dec 2017, 09:27
Reviewer Update
And no one can help me with that reference number stated above... maybe it would be enlightening if you provide a number i could contact... coz more damage has been done by this fulfilment team then benefit!!!!
's update29 Dec 2017, 10:19
Reviewer Update
Can th believe my order was placed on 24 november... was not advised there was no stock.. . And now the call centre is closed. They told me two weeks ago that telkom hatfield has stock and that the managers look at their emails immediately so I will be called back. I called the next day and the lady told me to wait... now telkom tells me to wait till 8 January.. . Why did I support this closed company... we ordered this before the festive season and want to give us the lit box at the end of school holidays wgen kids cant even benefit. What a waste