SM
Scelo M
1 reviews | Active since Nov 2017
28 Nov 2017, 22:41
No Delivery
I loaded bought airtime via my bank, it was deducted. Then an error message from telkom appeared saying their services are temporarily unavailable however the money was deducted.
Called their customer services for a number of times and they all say different things. One guy tried to assist me wanting me to email him my proof of payment but the line was so bad the call was cut. From then on I spoke to ladies who really sounded like they don't know what they are doing.
I had to buy data and do some work but I can't because of this poor service I'm getting, I have a deadline tomorrow I don't know how I'm gonna get to complete my work with such incompetence from telkom mobile.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
04 Dec 2017, 09:36Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply04 Dec 2017, 09:36
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
04 Jan 2018, 10:44Hi Scelo1.
Thank you for taking our call.
As per our telephone conversation you advised the query has been resolved.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Telkom's reply04 Jan 2018, 10:44
Official
Hi Scelo1.
Thank you for taking our call.
As per our telephone conversation you advised the query has been resolved.
Regards
Caroline
Telkom Social Media Team.
Best regards,