no delivery

I have a contract with Telkom opened it in the month of april two months of having the j7 it got broken took it to the Telkom store in centurion mall which it took them a maximum of five to six weeks to tell me how much the quotation will cost I rejected the quote cause I felt like within the six weeks no one bothered to give me feed back I had to call in and follow up on everything cause when I went to the store all they could tell me was they do not know I paid the amount for the quotation which was R188.10 on the ref number TRL049250 it took them another four to five weeks which I was the one that drove to the store everyday my query was handled by four different managers from the store and I don't know how many call center consultants only to find yesterday when I went back they told me that they repairs sold my phone which they have been debiting money from my account every month and I have never missed a payment even if I didn't have the phone with me I have never been so disappointed and disgusted by the customer service of a huge company like this they told me the reason they sold my phone is because I took time to reject the quote and if someone had informed me about that clause or actually followed up on my case I wouldn't be in this situation im deeply hurt and angry.....if anyone can help me please do cause I don't know what to do anymore