BW
Bonita W
1 reviews | Active since Apr 2011
05 Sept 2017, 11:11
No Delivery
My fiancé, Ruhan Willemse app**** for the August special from Telkom, which includes 10gig daytime and 10gig nighttime internet for R199 a month. After we had to apply about 3 times due to a communication error, Telkom eventually got hold of him and said they would deliver the modem + extras between 28Aug and 1 Sept 2017. They said a courier company would be in touch to confirm delivery date and time. Up until now he hasn't received anything. We phoned Telkom about 4 times, without any luck as you have to hold on for 15minutes or longer and don't get through to anyone. We made contact with an online agent which was also not able to be of any assistance. We send about 3 emails to ask to please phone us as we want to know what is going on and if we are still going to receive our package, also without any luck as nobody got back to us. I feel that this is truly bad service, why advertise something if you are not able to supply customers with what you offer?
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
10 Sept 2017, 10:28Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply10 Sept 2017, 10:28
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
20 Sept 2017, 08:26Good day
May you kindly private message us your ID number, Order number and please advise where did you do your application so that we can investigate on your application.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Telkom's reply20 Sept 2017, 08:26
Official
Good day
May you kindly private message us your ID number, Order number and please advise where did you do your application so that we can investigate on your application.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
BW
Bonita W's updateReviewer Update
20 Sept 2017, 16:38It was for Ruhan Willemse, ID: ***. He received the router and sim last week, but now are struggling to get through to put a limit on the account. The lady he spoke to said he needs to put a limit otherwise he wil go over the gigs supp****. We cant get through and the app doesnt work.... this is very frustrating....please can you contact him after 14:30 in the adternoon to sort this. ***
BW
Bonita W's update20 Sept 2017, 16:38
Reviewer Update
It was for Ruhan Willemse, ID: ***. He received the router and sim last week, but now are struggling to get through to put a limit on the account. The lady he spoke to said he needs to put a limit otherwise he wil go over the gigs supp****. We cant get through and the app doesnt work.... this is very frustrating....please can you contact him after 14:30 in the adternoon to sort this. ***
Telkom's replyOfficial
27 Sept 2017, 10:52Hi blombard ,
Thank you for making contact with us.
Kindly be advised that your sim card has been activated on the number ***, we welcome you to the Telkom family.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply27 Sept 2017, 10:52
Official
Hi blombard ,
Thank you for making contact with us.
Kindly be advised that your sim card has been activated on the number ***, we welcome you to the Telkom family.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,