No delivery

<p>We app**** for the Fibre Optic package on the 02 May 2017. We were told it will take about 6 weeks for them to test the line and install. We waited about 10 weeks and i called in and was told that the person who completed our application did it wrong and had to resubmit but he cancelled it instead. this is without notifying us. the lady then reopened the request and promised that she will log a complaint on my behalf and that she would speed up the process. i waited another 4 weeks with no feedback or contact and decided to go back to the Somerset Store on the 8th. We spoke to a Jarryd and he also promised that he will speed up the process. a message was then sent to thank us for the upgrade and quoted an address that is not ours. we then mailed him to advise this is not our address and todate still have not had a reply. how long do we still have to wait to get this line activated? we have the infrastructure in place and just need them to check the line and activate the account</p>