MB
Michelle B

1 reviews | Active since Jun 2017

06 Jun 2017, 15:39

No delivery

<p>I app**** for Telkom's internet special on the 24th APRIL 2017 (R799 uncapped internet with wi-fi, modem, telephone line and installation and 10mbps speed).</p> <p> </p> <p>I was very impressed as I received a SMS from Telkom almost immediately with my username password telkom email address ect. I was told installation would be the following week. On the day of the appointment no-one arrived. I went to a friends house that has a telkom phone and called 10213 and asked about my installation. I was told that installation would still be done that day, my friend heard the conversation and said that she had the Telkom technicians name and cell number. I then phoned him and he said he had CANCELLED the appointment on his "system" as he had no stock of modems. He said that the whole country had no modems and I should be patient. I was until end MAY when I again phoned 10213 made an appointment and exactly the same happened with the technician CANCELLING my appointment due to no MODEM. I then phoned 10213 again and asked do they suggest. I was told that installation of my line and telephone line could be done without the modem and I could after this phone 10213 again and say that installation was done but no modem stock. I was then told that Telkom would then courier TO ME a modem which I could either just plug in at home or ask the technician to do for me. This sounded wonderful! So AGAIN an appointment was made, and again I phoned the technician and again he said he received the appointment but he and his supervisor CANCELLED it again. He said that he did not want me to receive a MODEM via COURIER as it would mess up his STOCK. Again I phoned 10213 and was told that my problem would be escalated ref 984597 on 5 June and someone would call me in 24 hour. On 6 June no-one had called me so I phoned again. Another person at Telkom insisted on making yet another appointment for me : Friday 9 JUNE for installation. YES I know today is only the 6th June, BUT I can guarantee you there will be NO INSTALLATION and NO PHONE call on the 9th JUNE 2017, just a CANCELLATION AGAIN. Please PLEASE Please what can I do to get the installation done and then the modem couriered to me..........I don't know what to do anymore.............</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
MB
Michelle B's update08 Jun 2017, 14:40
Reviewer Update

Hi Telkom,

I am still very unhappy................... still no call from you with any feedback.............

Hi unhappy2017,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI **********

Regards
Launa
Telkom Social Media Team

MB
Michelle B's update12 Jun 2017, 14:44
Reviewer Update

Ref AI ********** dated 7 June 2017 on hellopeter to me from TELKOM..........................and no surprised there still no feedback from TELKOM.

Please TELKOM pull up your socks. DO SOMETHING..............