No Delivery

<p>I received confirmation that my LTE uncapped modem was approved and going to be delivered in 5 days on the 29 November. On Thursday 8 December, still no delivery. I phoned the call centre and they told me that the order was not placed, and that they will speed up the delivery for Monday afternoon 12th Dec and email the waybill number. Still no delivery and no waybill number was emailed to me, so I phoned them now (Tuesday 13th Dec) to follow up. Was re-directed 4 times and sat on hold for the accumulative amount of about 1 hour. UNACCEPTABLE!! I don't have time to phone AGAIN! I have no idea when this modem will arrive or that my order was actually placed! Apparently, nobody in your sales department can tell me that.</p>