No delivery

I recently ordered a Telkom landline to be installed at my residence. I received an sms saying it would be installed on the 14th of December. I took the day off from work to make sure someone was at the residence to let the technician in. He never arrived. So today I decided to call Telkom to attempt to find out why this never happened. My mistake thinking I would ever get through to the call centre.<br> <br> I have waited on hold for a consultant for more than 20 minutes 3 times now. No answer, just a cut call. This is absolutely unacceptable. Especially seeing as I sacrificed a day of paid leave for nothing. This has technically cost me money that I would like subtracted from my first debit order.