No Delivery

i app**** for a contract phone online with telkom mobile, i completed the application with a telkom agent and i was told the application was succesful, a day later i received an sms notifying me of a deduction that will take place within 3 working days and it did happen but telkom mobile is yet to tell me when i am going to receive the phone, i tried calling their lines but no one answers, i am very disappointed with their service as no one could even tell me who is the courier of the phone or better yet be given a tracking number. i am thinking of cancelling the whole process