No delivery

Dear Telkom<br> <br> I have app**** for a cellphone contract the debit order went off ages and I was approved for this contract. So I called a few times and last week was the first time I received a waybill number. I tried to track my parcel to no success. Eventually I contacted the courier company you use to tell me that my package has not been delivered to them. Should I wait two more weeks for my parcel to arrive ? This is the worst service I have received from a provider. I can't take it any more. I did my part my contract is paid for but I don't have a device. In the mean time I'm waistjng my airtime and my data to find out where my parcel is and no one seems to know where it is. This is really unacceptable. Are you going to help me or not. If you don't want a client just tell me and pay my money back to me so I can move to a different provider seeing that telkom can afford to loose clients<br> <br> Kind regards