No Delevery / Bad Service Delivery
<p>I upgraded my mobile contract about 2 weeks ago and I was promised by the call center agent that the phone would arrive within 4-7 workind days. To date no delivery has been made; although I have received thanks for upgrading and you qualify for an upgrade sms multiple times.</p> <p> </p> <p>I have been on the phone for the outright majority of the day trying to find out the progress of the update. Each department sends me to another; only for that department to send me back. The call center agents have already disconnected the call 3 times for the day. Up to now I still do not know what the status of the upgrade is, as I was told that the staff was in a meeting, and they will urgently follow up. To no suprise this has not occured yet. It could not even be determined if the upgrade is in process or cancelled.</p> <p> </p> <p>The promotion of the upgrade selected will ends in 2 days! Probally going to loose the promotional items!</p> <p> </p> <p> </p>