SL
Sean L

1 reviews | Active since Oct 2015

15 Oct 2015, 11:24

No data service on new TelkomMobile sim cards

Recently trialed TelkomMobile as a primary provider for our household cellular needs. Having had great experience with their LTE offerings for internet at home.<br> <br> Purchased and RICA'd two sim cards on the same day, one for a P7 Ascend and the other for an iPhone 5. At the same time purchased two 20gb data bundles.<br> <br> Upon inserting the new sim in the P7, all data settings were downloaded for their network as well as sms's relating to the data bundle purchases. Signal good etc.<br> <br> Browsing is just not possible however, the data service / internet is not provisioned for this sim. Tried loading another data bundle just in case to no avail. We then tried the other sim. Same thing - that sim card is also not enabled for data.<br> <br> Numerous calls to their call center later battling through their bad staff hires - a gentlemen finally disclosed that data was not enabled on these sim cards and has been escalated. I am still waiting. I've called twice since. Total attempts can be pulled from your records.<br> <br> You have 14 days to respond to this message after which we will refrain from using your services. You would have scored on our data bundle purchases and wasted time but would have lost our revenue.

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Replies (1)
Telkom
Telkom's reply15 Oct 2015, 12:09
Official
Hello GATVOL_SA,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM156936

Regards
Luleka
Telkom Social Media Team