No Data loaded but Telkom DEBITS ACCOUNT!

I decided to continue my Telkom contract month to month effective 1 March 2019. However Telkom has not loaded any data onto my modem. I requested that my contract run month to month on 10 Jan 2019. Esmeralda Stevens assisted me. I went into the Telkom store on 2 March 2019. They logged the query for me. Ref ********** . No one has contacted me since. Telkom systems are awlays down. This is not the first time I am experiencing BAD service from Telkom. I should just cancel my contract. Telkom is good for taking customers money and providing no services. Why does a customer always have to log a complaint on Hello Peter to get feedback??? Improve your customer service Telkom! Its pathetic!