No data from Telkom

I signed a contract with Telkom mobile which started on the 11th of august 2015. The contract comes with a 1gig a month amongst other things. I was issued with 110MB on the 11th which I queried telephonically and was told its little because its pro-rata as I am starting in the middle of the month, which I explained did not make sense and I should be receiving at least 500MB on a pro-rata basis. A complaint was logged for investigation and I was told I will get feedback in 72 hours, I had feedback 17 days later, shocking!!!!. On the 28th of august a woman by the name of Candice explained that there must have been an error with system and that they will load 500MB as a gift for the inconvenience and the 1gig over the weekend. The 500MB was loaded that Friday afternoon, the 1gig was not loaded over the weekend. Now today its the first of September and naturally fresh airtime and data should be loaded, airtime was loaded and still no 1gig. Telkom's service is pathetic.