No Data for 2 months and no feedback after a month

In August my data finished in the 4th day of the month. This is 2 gigs of data that I pay for from my Telkom contract. I logged a request last month as I knew there had to be an error as I use this amount of data for more than 2 months. I received ref no ***3. After a whole month of calling into the contact centre with absolutely no results to my query I spoke to an agent, and they told me the data going missing is a known issue. Then In September, 5 September my data was missing again, month two now that i have to purchase my own data but I am paying telkom each month without fail. I calle din and was told by Tsietsi Mokhachane and he's manager Lizanne Diergaadt that the data person Dingani Nwabisa will get back to me that same day. I never got any call from anyone. Then 3 days later i called again, spoke to an utterly rude agent who advised that my query is no longer with the data department but with the technical department and that I must just accept that feedback cos she says so. I asked to then speak to her manager Menzi Magubane and she let me know that he wont speak to me while I was on the line but would call that same day. I am still waiting have not heard from them.