no data & charges to telkom mobile

I have received my P8 lite 7 days ago and too date cannot use my data & now I checked that calling Telkom no is coming out of my mobile minutes. I cannot accept the contract as I have logged a complaint from the 2nd day of receiving the handset. If the problem is not resolved within 7 days I will be forced to retract from this contract. I am totally disappointed in the service received. Case no ***1