No Data Bundle Received

Good evening

I have been having difficulty getting intouch with Telkom Customer Care to resolve an issue with a data bundle that was purchased but never received on the ********** 486 mobile number.

Two data bundles were purchased, 2GB for R139 on the 27/02/2018 at 19:31 which was depleted and then another 3GB for R199 on the 27/02/2018 at 19:43 which was not loaded or credited to the account as I was not able to access the internet and when I logged into my Telkom profile, the balance on the line was 0MB.

The transaction from my bank was successful as the money has been deducted from my account and would have been returned immediately had the purchase failed for any reason.

Please provide urgent feedback on this matter as it involves money that I cannot afford to lose without the benefit of the products purchased.

I look forward to your response in this regard.

Thank you.