No customer support at all,Cutting off the chat,no answer,cutting off the line while in process.

Unbelievable,

Telkom seriously does not care about there customers.

I have a mobile data contract with them since 2016 around august,50gb,which i realized that i was using way more than 50gb a month,so i migrated from that to the smartinternet unlimited around April 2017 but i failed to read the fine print which states that i will be throttled to 4mbs and have a 100gb fair usage policy after which i will be throttled to 128kbs which is useless.

During the migration from 50gb to the unlimited smart internet,there was a few issues but i was able to migrate the number successfully and i did not take a new device which only resulted in me paying the migration which is correct and continuing on with a new contract again for 24 months only on the smartinternet deal.

When i found out i missed all the other information i wanted to migrate the number again from the smartinternet to the 100gb deal when i was advised that there is a waiting period before i can do this,so i waited.

In November 2017 i wanted to do the migration after which i was advised that there will be a fee of R2700 in order to do the migration,which is impossible,a ticket was logged and the lady in the store advised me that she will call me as soon as it has been attended to,2 weeks later i went back,talked to the same lady and she said the query has been resolved,keep in mind i did not receive any communication about this,and the way it was sorted out is that they should do the migration and log a new ticket for the amount,when she said she will get into contact with the person who said this and call me to let me know if it is safe to continue.

2 weeks later i went back again due to no communication and was advised that there was no communication and that they will review the issue and call me as soon as possible.

In December my brother in law passed away in a car accident and there was not any time to spend on getting this sorted out so it was put on hold,then in January i was advised that i should go to the telkom direct store in the kollanade retail park,this all happened at telkom in the kollanade,I work full time and was not able to keep on this fight much longer so i asked if it would be possible for my Fiance to do so on my behalf,they advised that i should print out a letter signed by me and her with a copy of my id and hers giving her authority to handle these issues on my behalf. We did so,when she went to the telkom direct store,with much more than needed documentation to act on my behalf she was shown away.

I was forced into a position that i needed to use my leave days to sort out the issue as the store ques is unbelievable,a minimum of 1 - 2 hours wait,which i then started to the fight there. The staff is not unhelpful but the hours spent is frustrating.

So finally got to someone to help,which then advised me that they are unable to do the migration as the system is not allowing them to do so,they will log a ticket and get back to me.

2 weeks later i return to the store due to no communication and i am unable to call the store,there just is no number,had to Que again for 2 hours,use more leave just to be told that there is a issue with the system and a new ticket is logged,the issue is that according to the system my contract commitment only starts 1st march 2018,but i have a contract with telkom since 2016! migrated in 2017! and been paying and using the internet the entire time. once again,i was told when it has been resolved they will call and let me know.

a week later i was back due to no communication,back in the Que 1-2 hours,to be told that there was communication and that they have started the migration and the store should complete it,after which i was advised that the order has been processed as they cant continue with it.

WOW finally,its done,no matter how i looked at it it had to be done because i was(according to telkom) paying for fun and this would have to be sorted out,because after the period has expired i wont be able to upgrade cancel or anything in between.

a Week later,nothing has happened,i called the call center,talking to a consultant,explaining the issue she said she will be checking into it.... cut the line. I called again,after going through all the prompts i could hear the phone being picked up and hung up again and again and again. After a few hours i called again,talked to a new consultant which then actually tried to help,just been like 6 hours,about 50 bucs in airtime,4 emails... no biggy. He advised that the store should complete the migration as they can not, fun! leave approved back to the Que 1- 2 hours,finally getting there, explain the issue to the store consultant,and being advised that they still can not do anything,but they will send an email in order to get it fixed and let me know as soon as it is sorted out. Where have i heard that before??

5 days later i receive an sms from the store they were finally able to do the migration. Didn't believe it at first but when i got home,yes finally,only issue i started this in November because i did not only want but needed the double data deal,jip didn't get it,even though the entire issue was telkoms fault.

So well i was done with this fight,finally,contract should be fine now,internet is fine,just keep on going,happiness..... LOL!

Just checked my account just for piece of mind that the only thing i pay extra is my migration as previously,and keep in mind i did not take a new device,the device i have been using i have been paying since august 2016... Jip there it is R2711.19c.

Obviously i was not happy with this,but i am always a cool and collected man,so i call in to telkom to ask for assistance,after about 30 min wait i get through,explain the issue and i'm cut off. decide ill try a email,jip nothing,alright ill try the chat way,explain the issue,the person who helped was just there for the eye blind,after explaining my issue,boom cut off. There is no way that i will be able to afford this at the end of the month and telkom just does not care. Miss a payment and they are more than happy to keep calling you to find out where their money is,but god forbid you need them to sort out their issues,nope,customer care and assistance probably is not included in the price.

This is unbelievable, but it is blatantly obvious,telkom does not care,customers are money giving ***s to them and that's about it.