No customer support

A fault on my ADSL line was logged on the 11th and I've phoned 10210 four times already waiting over 30min each time for an answer only to be cut off while talking to the representative. Promises are being made that a technician will be sent but no one ever comes or tries to contact me.<br> <br> My ADSL is completely down and my phone line has so much noise on it that it is unusable. I've tried calling the telkom branch in my area (Secunda) all day only to get a machine saying \Your call cannot be answered and you cannot leave a message".<br> <br> This is completely unacceptable for the price I am paying for line rental and ADSL."""